An Item

An item can represent a task, ticket, story, requirement, bug, feature request, enhancement or any other item that has process, state and requires collaboration.

Every project can have item types that are relevant for the project:

• Software Development: task, bug, enhancement, new feature, change request
• Marketing: initiative, research
• Help Desk: ticket, investigation, support request

An item can have attributes (fields) that can hold key supplimentary information. These attributes can vary by item type to ensure only relevant information is captured and displayed.